How can we help?



Do You Ship Internationally?

Yes, we ship to most counties. We use a Royal Mail International Service with a signature required on delivery. Parcels generally take 3-5 working days to Western Europe and up to 10 days to many other destinations. Delays occasionally occur, so please allow 15 working days to all destinations.

Postage Costs and Services

UK £4 via Royal Mail 48

UK Next Day £8 (order by 13.00 for same day dispatch. Orders placed after 13.00 on a Friday will not be delivered until the following Tuesday)

Europe £10 via Royal Mail

Rest of the World £14 via Royal Mail

Can I Combine with a Cat Gallery Order?

Unfortunately not. We use a remote third party warehouse operator for Cat Gallery parcels. The Lucky Cat Shop products are sent directly from our York shop.


Who Should I Contact If I Have Any Queries?

If you have any queries with an order placed, an order received or a general query about any of our products then please contact our friendly customer services team at


How Can I Return A Product?

To do this, it would be really helpful if you could email us at as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us. P&P charges are non-refundable, except when returning faulty or damaged goods.

Returns - Faulty items 

In the unlikely event that you receive faulty, damaged or incorrect goods from us please let us know as soon as possible by email at Our customer services team will arrange for the return of the goods and a replacement or refund will be offered.

Returns - Unwanted Items 

All of our products come with a 28 day money back guarantee, so if you're not completely happy with your purchase(s), we'll give you a full refund with no fuss. All we ask is that the goods are returned to us in a complete, resalable condition, ideally with the original packaging. We will refund the purchase price promptly or, if you prefer, exchange the product.